Support Engineer - Unified Team (remote-only opportunity, location - LatAm)  

• Empresa Cloudlinux - Ver más ofertas
• UbicaciónBuenos Aires
• Tipo de contratoIndefinido

Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs database, and work for a quick resolution. Where a resolution is not possible (SLA impact or skills lacking), Support Engineer will escalate the ticket to a higher level. This role acts as being the face of the company, representing the Global Services organization.
As a result, Support Engineer is responsible...

hace 9 días en: workable.com