Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams […]
Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes […]
Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences […]
In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals […]
Excellent communication and interpersonal skills, with the ability...