Provide Level 3 support, diagnosing and resolving complex hardware, software, networking, virtualization, and application issues across multiple platforms. […]
Design, implement, and optimize proactive monitoring and automation solutions aimed at improving overall client system reliability and performance. […]
Maintain comprehensive, detailed, and accurate documentation of client interactions, technical issues, troubleshooting processes, and final resolutions using industry-standard ticketing systems such as ConnectWise and Autotask. […]
Our client is seeking an experienced, detail-oriented Level...