This position is responsible for maintaining in-depth knowledge, ensuring accurate and up-to-date documentation, generating recommendations for projects (hardware/software/maintenance). To this end, they can participate in support incident escalations for assigned customers or those where a particular skill set is needed; whether it's helping help desk engineers get trained or taking full charge of rare or complex incidents. […]
- IT support relating to technical issues involving Microsoft's core business applications and operating systems, as well as virtual environments built on Microsoft Hyper...