The number one goal of everyone in our team is to make our Clients exceptionally happy. The SR Help Desk Support plays an important role in making sure that happens.
The SR Help Desk Support handles the first level support requests that come in from our Clients. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way.
When help is needed the Service Desk Technician can get help from or escalate issues to other members in Professional Services Team . […]
- Providing a first point of contact...