Capgemini is seeking a highly motivated and detail-oriented Operational Support Analyst II for a top 10 US Insurance Carrier.
You will handle inbound tickets from the call center to review system issues and determines if it is a user error, a defect, or something they can fix. You are responsible for communicating with the call center about the ticket they filed and on a rare occasion, you may communicate with an agent if they need more information than the customer service advocate can provide. You will handle defect prioritization and partner with our IT teams to find solutions to common pain...